Shipping policy

At The Pital Kart, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains our order processing, shipping timelines, delivery procedures, tracking, and handling of shipping-related issues.

◆ Order Processing

* Orders are generally processed within 1–3 business days after successful payment confirmation.
* Orders are not processed or dispatched on Sundays and public holidays.
* During sales, festive seasons, or periods of unusually high order volumes, processing may take additional time.
* Once your order has been dispatched, you will receive shipping and tracking information wherever tracking is available.

◆ Shipping & Delivery

We currently ship our products across India, subject to courier serviceability of the delivery PIN code.

Estimated delivery time is generally:

7–10 business days from the date of dispatch.

Delivery timelines may vary depending on your location, PIN code, courier availability, weather conditions, public holidays, operational disruptions, or other circumstances beyond our control.

The estimated delivery timeline is indicative and does not constitute a guaranteed delivery date.

◆ Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

Shipping charges may vary depending on the order value, product weight, destination, and delivery location.

If free shipping is available on an order or product, the applicable free-shipping terms will be displayed on our website.

◆ Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the contact information provided during checkout, wherever tracking is available.

You may use the tracking information to check the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

◆ Delivery Attempts

Our courier partner may make multiple delivery attempts.

Customers are requested to ensure that:

* The shipping address and PIN code provided during checkout are accurate.
* The recipient is available to receive the package.
* The recipient is reachable by phone when required by the courier.
* Any delivery instructions provided at checkout are accurate.

If an order cannot be delivered because of an incorrect/incomplete address, recipient unavailability, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to us.

◆ Returned / RTO Shipments

If an order is returned to us due to Return to Origin (RTO) caused by the customer’s actions, including refusal to accept the package, incorrect address, incomplete address, or repeated unsuccessful delivery attempts, any applicable shipping and RTO charges may be deducted from the refund amount.

The refund, where applicable, will be processed according to our Return & Refund Policy after the returned shipment is received and inspected.

◆ Delayed Shipments

While we make every effort to ensure timely delivery, delays may occur due to:

* Courier or logistics issues
* Weather conditions
* Natural events
* Public holidays
* Festive-season or high-volume periods
* Transportation disruptions
* Remote or difficult-to-service locations
* Incorrect or incomplete customer information
* Other circumstances beyond our reasonable control

In such cases, we will assist in coordinating with the courier partner to resolve the issue.

◆ Damaged Packages

We take care to pack our products securely before dispatch.

If your package appears damaged, opened, tampered with, or visibly mishandled at the time of delivery, please take clear photographs/videos of the package before opening it, if possible.

For products received damaged, please refer to our Return & Refund Policy for the applicable procedure and contact us within the specified time period.

◆ Address Changes

Please carefully verify your shipping address before placing your order.

If you need to change your shipping address after placing an order, contact us as soon as possible. Address changes may not be possible once the order has been processed or dispatched.

◆ Contact Us

For any shipping or delivery-related queries, please contact us through the contact details provided on our website.

When contacting us regarding an order, please provide your Order ID so that we can assist you more quickly.

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Note: Delivery timelines mentioned above are estimates and may vary depending on the destination and courier service. The Pital Kart is not responsible for delays caused by circumstances beyond our reasonable control .