Refund policy
At The Pital Kart, we take great care in packing and delivering our handcrafted products. If you receive a damaged, defective, incorrect, or eligible product, we are here to assist you.
◆ Return Eligibility
A return or replacement may be accepted in the following situations:
* The product was received damaged or defective.
* The wrong product was delivered.
* The product received is significantly different from the product ordered.
* Any other return situation specifically approved by The Pital Kart.
To be eligible for a return or replacement, you must contact us within 48 hours of delivery.
Products must be unused and in their original condition, packaging, and with all applicable accessories or tags, unless the issue itself makes this impossible.
◆ Unboxing Video & Photos
For damaged, defective, or incorrect products, customers are required to provide:
* Clear photographs of the outer package.
* Clear photographs of the product and damage/issue.
* A continuous unboxing video, wherever possible, showing the package from the time it is unopened through the opening of the package and inspection of the product.
This helps us verify damage that may have occurred during transit and process your claim efficiently.
Claims without sufficient photographic/video evidence may be difficult to verify and may not be eligible for a return or replacement.
◆ Non-Returnable Situations
Returns may not be accepted for:
* Products damaged due to improper use, handling, cleaning, or storage.
* Normal variations in handmade products, including minor differences in finish, texture, colour, marks, or dimensions.
* Products that have been altered, modified, engraved, or damaged after delivery.
* Products returned without prior approval from The Pital Kart.
* Products where the return request is made within the 48-hour reporting period.
◆ Return Shipping
If the return is approved due to an issue attributable to The Pital Kart, we will provide appropriate instructions regarding the return.
For returns arising from a customer’s preference or other customer-related reasons, the customer may be responsible for applicable return shipping costs.
For orders returned to us as RTO (Return to Origin) due to customer-related reasons, applicable shipping and RTO charges may be deducted from the refund amount.
◆ Refunds
Once the returned product reaches us, it will be inspected.
If the return is approved, the eligible refund will be processed through the original payment method or another appropriate method, as applicable.
For customer-related returns or RTO shipments, applicable shipping and RTO charges may be deducted from the refund amount.
The time taken for the refund to appear in your account may depend on your bank, payment provider, or card issuer.
◆ Replacement
Where appropriate and subject to product availability, The Pital Kart may offer a replacement instead of a refund.
If the exact product is unavailable, we may offer an alternative resolution, including a refund, at our discretion and subject to applicable law.
◆ Cancellation
Orders may be cancelled only before they are processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible. If the shipment is refused or returned after dispatch, applicable shipping and RTO charges may be deducted from any eligible refund.
◆ How to Request a Return
To request a return or replacement:
1. Contact The Pital Kart within 48 hours of delivery.
2. Provide your Order ID.
3. Explain the issue clearly.
4. Send the required photographs and/or unboxing video.
5. Wait for confirmation and return instructions before sending the product back.
Do not ship a product back without receiving return instructions from us.
◆ Inspection & Approval
All returned products are subject to inspection.
A return or refund will be approved only after we verify that the product meets the applicable return conditions.
We reserve the right to reject a return request where the product does not meet the eligibility requirements, subject to applicable consumer laws.
◆ Contact Us
For return or refund-related queries, please contact us through the contact details provided on our website.
Please include your Order ID in all communications so that we can assist you promptly.
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Important Note: This policy is subject to applicable Indian consumer protection laws. Nothing in this policy is intended to limit any rights available to customers under applicable law.